Support

INSTANT ONLINE SUPPORT FOR OFFSET PRINTING PRESS SPARE PARTS

Live video and screen sharing

For complex questions, jump on a video call. We can show diagrams, point out details, or walk through installations virtually.

Video Help

Real service, real answers

You’ll chat directly with our servicer and engineers, not bots. We explain solutions in plain language you can act on.

Engineer Chat

24/7 availability

Support Hours

Fast turnaround

In most cases, we resolve your questions within an hour, minimizing downtime on your end.

Response Time

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Quality Assurance

It is crucial to inspect the raw materials used in components of Heidelberg/Roland/Komori/KBA offset printing machines, accessories for bookbinding and folding machines, OEM customized spare parts, and printing consumables. At FIRST, we carefully verify whether the material specifications meet the original factory parameters, dimensional tolerances, hardness, and certification requirements; eliminate unqualified raw materials to avoid defects in semi-finished products; and record inspection data for all incoming components (including gears, bearings, belts, sensors, and circuit boards) to ensure traceability.

First inspection

Test the raw materials using calipers and tensile hardness testing equipment to eliminate issues at the source.

Second inspection

During the roughcast molding process, we will conduct the first inspection of the product, mainly checking the appearance and whether there are defects in various components.

Third inspection

Conduct 24-hour manual measurement and data collection on the processed products to ensure that each product is sampled, and perform ultrasonic cleaning on some parts.

Fourth inspection

After the product is processed and undergoes ultrasonic cleaning, we will conduct a hydraulic test to thoroughly inspect the product for any defects.

Fifth inspection

Conduct a 100% sampling inspection of the products through manual inspection to further verify product consistency.

The sixth inspection

Inspect the appearance of each product on the assembly line to confirm whether there are any defects, apply anti-rust oil to metal parts, and inspect the assembly tightness to extend the service life.

Seventh inspection

Conduct appearance inspection on each product on the assembly line to confirm whether there are any defects, and perform surface treatment on plastic parts to enhance the overall texture.

Eighth inspection

Each product undergoes a 100 of our senior technical personnel, who have 10-20 years of industry experience, also conduct regular random sampling and promptly rectify any processing defects.

Final Inspection

Conduct a 100% inspection before shipment. All finished printed parts undergo comprehensive functional testing before being packaged and exported to over 60 countries/regions worldwide. Electronic components such as motherboards and sensors undergo operational simulation tests, while consumables and mechanical parts undergo visual inspections to ensure no surface damage. Only qualified products pass factory standards, guaranteeing a 98.8% product satisfaction rate for over 200 global customers. Qualified products are categorized by brand (Heidelberg, Roland, Komori, etc.) for bulk export. All final inspection reports are archived.

OEM Services

Through the OEM services, we are committed to becoming a trustworthy partner for our clients, driving their success and development with professional technology and high-quality service.

Professional Technical Background

We have over 20 years of experience in manufacturing printing press parts, accumulating rich industry knowledge and technical advantages, enabling us to provide high-quality OEM/ODM services.

Customized Product Design

Our professional team works closely with clients to provide tailored product design solutions based on their specific needs and market trends, ensuring that unique requirements are met.

Flexible Production Capacity

Our flexible production facilities can be quickly adjusted according to order volume and product type, efficiently meeting diverse client needs.

Strict Quality Control

During OEM production, we implement strict quality management, from raw material procurement to production processes and finished product inspection, ensuring that every product meets high quality standards.

Timely Delivery

We promise to complete production and delivery within the stipulated time, ensuring the stability of our clients' supply chains and minimizing the impact of supply issues.

Comprehensive Technical Support

In addition to product manufacturing, we also provide comprehensive technical support and solutions to help clients optimize product design and improve functionality to meet market demands.

Long-Term Partnerships

We hope to establish long-term strategic partnerships with our clients to jointly develop new products, expand markets, and achieve win-win results.

Four-step ordering process

Get instant quotes

Upload your physical part image, drawing, part number, or 2D/3D file, and you will receive an instant and accurate quotation.

Confirm Order

After confirming the quotation, we will provide a quotation sheet or proforma invoice with pictures of the parts to quickly verify the accuracy of the order, so that we can produce without errors and save communication time.

Start production

For OEM products, once the sample is completed, we will send it to you for confirmation. After the sample is confirmed, we will start mass production. For standard products, shipment will be made immediately within two working days upon receipt of the prepayment.

Goods delivery

Your product will undergo several rounds of 100% inspection before being packaged and delivered, ensuring safe delivery and meeting your expectations.

Get instant quotes

Confirm Order

Start production

Goods delivery

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HeidelbergPrinting Parts

Frequently Asked Questions

Which machines are your parts compatible with?

Our parts are available for many printing machines, including Heidelberg, KBA, Roland, Ryobi, Komori, folding machines, cutting and binding machines.

Can you help me find a part we want to buy for my machine?

Yes. Please send us the machine brand, model, and part details, and we’ll help check compatibility.

Applicable Machines

Frequently Asked Questions

What is your minimum order quantity (MOQ)?

The MOQ varies by product. Please contact us with the part you need for details.

Can I buy just one piece to test the quality?

In many cases, yes. Please let us know which part you’re interested in.

Minimum Order Quantity

Frequently Asked Questions

How long does delivery take?

Delivery time depends on the part’s availability and the shipping destination. We’ll confirm the estimated time when you inquire.

Can you arrange urgent shipping?

Please tell us your deadline and destination. We’ll check the available shipping options.

Delivery Time

Frequently Asked Questions

Do your parts come with a warranty?

Warranty coverage varies by product. We’ll confirm the applicable terms before you order.

What should I do if there’s an issue with a part?

Warranty Service

Frequently Asked Questions

Do you offer used parts?

Availability varies. Contact us with the part details, and we’ll check what’s available.

Can I check the condition before ordering?

Yes. We can provide available condition details and photos for your review.

Used Parts

Frequently Asked Questions

Are parts inspected before shipment?

Yes. We inspect parts before shipment to check their condition and order details.

Can you provide inspection photos?

Please request photos when you inquire, and we’ll confirm what we can provide. Before shipping, we will proactively provide photos for your confirmation.

Quality Inspection

Applicable Machines

Minimum Order Quantity

Delivery Time

Warranty Service

Used Parts

Quality Inspection